Contact Us

We get a lot of messages here at Teapot Studios so we may have answered your questions before. Please have a look through these FAQs before you send us a message.

• I need some help with my Papercraft Factory CD

  Before you send us a message please take a look at our help and troubleshooting page.

  Papercraft Factory help and troubleshooting

• Can I order over the phone?

  No. Funky Hand doesn’t have the manpower to operate a dedicated sales telephone line. We use PayPal to ensure that your on-line payments are secure and we offer the option of paying off-line by cheque or postal order too.

• How do I change my contact details, such as my email address?

  To change the email address on your Funky Hand account please follow these steps:
  
  1. Click 'Log in'.
  2. Click 'My Account'.
  3. Click 'View or change my account information'.
  4. Update you Email Address and click updated.
  
  
  To continue receiving our email newsletter you should also use the link the 'info' box to sign up with your new address.

• My CD doesn't run automatically, can you help?

  Funky Hand CDs require Autorun/AutoPlay to be enabled in order for them to run automatically, please follow the instructions appropriate to your operating system to enable this feature on your PC.

  How To Enable Autorun (Windows 95/98/Me)
  1. Access the System Properties Dialog. Using Control Panel: My Computer: Properties or Explorer: My Computer: Properties.
  2. Select the Device Manager tab.
  3. Select the CD-ROM folder.
  4. Select the entry for your CD-ROM drive.
  5. Select Properties.
  6. Select the Settings tab.
  7. Turn on the Auto insert notification option.
  8. Select OK.
  9. Select OK.
  How To Enable Autorun (Windows XP)
  1. Open Windows Explorer by pressing the Windows + "e" key.
  2. Right-click the desired CD-ROM and select Properties from the menu.
  3. Select the AutoPlay tab.
  4. Select each item from the pulldown list and for the Action to perform, pick the apporpriate action to enable autorun.
  5. Select OK.
  How To Enable AutoPlay (Windows Vista)
  1. Open the Control Panel from the Start menu.
  2. Under the Hardware and Sound section click Play CDs or other media automatically.
  3. Choose Install or run program for the media type Software and games.
  4. Click Save.

  You should now be able to insert your Funky Hand CD and it will run automatically. If this still doesn't work try running it manually by navigating to the CD-ROM drive using Windows explorer and then double-click on the filename of your Funky Hand CD (you'll find this on the back of the packet).

• Will you be attending my local craft fair/show?

  No. Funky Hand don’t do retail shows at the moment.

• I saw your demonstration on TV but I can't find the same colour papers that you used on my CD, can you help?

  Each TV demostration is created from a colour collection on the featured CD, however there are a number of factors that may make the tones appear slightly different for you. These could be the colour and contrast settings on your TV, the colour and contrast settings on your computer monitor, or the quality and type of printer, ink or paper that you print with.

• Can you give me some advice on which paper or printer to buy?

  We haven’t done extensive testing of printers or paper so we don’t know what’s best, but we can tell you what Anice uses. She has a Canon Pixma iP4600 printer and she usually buys her paper and card from the Paper Mill shop. As a rule always use the best quality paper that you can get as your backing papers will only be as good as the paper you use!

• I love Funky Hand CDs and downloads and I just want to tell you!

  That’s lovely, thank you very much. We’d love it even more if you shared your views with other crafters by posting a review of the product you like. Simply login to your account, then find the CD or download that you want to review, and click the ‘Reviews’ or ‘Write review’ button.

• Can I join your design team?

  We're not recruiting for new members just now but keep an eye on Anice's blog as that's where the shout for new members will be posted if/when we have a vacancy.

• I've downloaded some papers but I can't find them on my computer, can you help?

  If you're using Windows Vista and Internet Explorer click this link to an article that explains how to find your file:

  Find a file you have downloaded

  If you still have difficulty then just login to your account and your downloads will be waiting for you in 'My Account'. If you don't know your password or you haven't created one yet just put in your email address and click 'Forgot your password?' and the website will send you one (you can change it to something memorable once you're logged in).

  Remember, if you do download again, choose 'Save' not 'Open' from the dialog box and make a note of the folder that you choose to save to.